Privacy Policy

1. Introduction

This Privacy Policy describes how klik66 ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use our online betting and casino platform. By creating an account on klik66, depositing funds, placing bets, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

klik66 operates exclusively for Indonesian residents aged 21 and over. We are committed to complying with Indonesian data protection regulations, including Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi (the Indonesian Personal Data Protection Law) and all applicable international data protection standards. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines.

2. Information We Collect

To provide our services, comply with legal and regulatory obligations, and maintain a safe and secure platform, klik66 collects the following categories of personal information:

2.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, username, and password. This information is mandatory to establish your account and verify your identity.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of your Indonesian national identity card (KTP) or passport, and a recent utility bill or bank statement showing your name and residential address. These documents are required before your first withdrawal.
• Payment Information: We collect your bank account details (bank name, account number, account holder name) or e-wallet account information (e.g., OVO, DANA, GoPay account numbers) to process deposits and withdrawals. We do not store your full credit card details; payment processing is handled by certified third-party payment processors compliant with PCI DSS (Payment Card Industry Data Security Standard).
• Communication Records: When you contact our customer support team via live chat, email, or other channels, we retain records of your communications, including the content of your messages, timestamps, and any attachments you provide. This helps us resolve your inquiries efficiently and improve our service quality.
• Voluntary Information: You may choose to provide additional information such as profile pictures, preferred language settings, or marketing communication preferences. Providing this information is optional and does not affect your ability to use klik66.

2.2 Information Collected Automatically

• Device and Browser Information: When you access klik66, we automatically collect information about your device, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone setting, and browser plug-in types and versions.
• Usage Data: We collect data about how you interact with our platform, including pages visited, features used, time spent on each page, referral URLs (the website or source that directed you to klik66), and click patterns. This data helps us understand user behavior and optimize the platform experience.
• Betting and Gaming Activity: We record all bets placed, games played, deposit and withdrawal transactions, bonus claims, and account balance changes. This information is essential for operating your account, settling bets, processing payouts, detecting fraud, and complying with regulatory requirements.
• Cookies and Tracking Technologies: klik66 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience, remember your preferences, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect your ability to use some features of klik66.
• Location Data: We may collect approximate geographic location data based on your IP address to ensure compliance with jurisdictional restrictions and to tailor our services to your region. We do not collect precise GPS location data unless you explicitly grant such permission through your device settings.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation data from our payment processing partners (banks and e-wallet providers) to verify deposits and process withdrawals.
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of the documents you provide during KYC verification and to screen for fraud, money laundering, or other prohibited activities.
• Fraud Detection Providers: We work with specialized fraud detection and prevention services that analyze behavioral patterns and flag suspicious activity to protect both you and the platform from fraudulent transactions.

3. How We Use Your Information

klik66 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and administer your account; authenticate your identity when you log in; and provide you with access to our betting and gaming services.
• Transaction Processing: To process deposits, place bets, settle winnings, and execute withdrawal requests. This includes verifying your payment method, confirming transaction amounts, and complying with Indonesian banking regulations.
• Compliance and Legal Obligations: To comply with KYC, AML, and Counter-Terrorism Financing (CTF) regulations; verify your age and residency; prevent underage gambling; detect and prevent fraud, money laundering, and other illegal activities; and respond to legal requests from Indonesian authorities.
• Customer Support: To respond to your inquiries, resolve technical issues, handle complaints, and provide personalized assistance through our 24/7 support team.
• Platform Improvement: To analyze usage patterns, identify bugs and technical issues, test new features, optimize performance, and enhance the overall user experience.
• Marketing and Promotions: To send you promotional offers, bonus notifications, newsletters, and other marketing communications related to klik66 services. You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by adjusting your communication preferences in your account settings.
• Responsible Gaming: To monitor your betting and gaming activity for signs of problem gambling, offer responsible gaming tools (deposit limits, self-exclusion, session time limits), and reach out to you with support resources if we detect concerning patterns.
• Security and Fraud Prevention: To detect and prevent unauthorized access to your account, identify fraudulent transactions, protect against cyber attacks, and maintain the integrity and security of our platform.
• Dispute Resolution: To investigate and resolve disputes related to bets, payouts, account closures, or other matters, including providing evidence in arbitration or legal proceedings if necessary.

4. Legal Basis for Processing

Under Indonesian data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and klik66 (our Terms & Conditions), including operating your account, processing transactions, and delivering our services.
• Legal Compliance: Processing is required to comply with Indonesian laws and regulations, including KYC and AML obligations, age verification requirements, and tax reporting duties.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, marketing (subject to your consent for direct marketing), and business analytics, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data, such as marketing communications, optional profile information, or precise location data. You may withdraw your consent at any time by contacting our support team.

5. How We Share Your Information

klik66 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (banks, e-wallet providers, payment gateways) to facilitate deposits and withdrawals
• Identity verification services to validate KYC documents
• Cloud hosting providers to store data securely
• Customer support platforms to manage live chat and email communications
• Marketing and email service providers to send promotional communications (subject to your consent)
• Fraud detection and prevention services to identify suspicious activity
• Analytics providers to analyze platform usage and performance

All service providers are contractually obligated to use your information only for the specific services they provide to klik66 and to maintain appropriate security measures to protect your data.

5.2 Game Providers

When you play casino games, slots, or live dealer games on klik66, certain session data (username, bet amounts, game outcomes) is shared with our certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to operate the games and verify fair play. These providers are bound by strict confidentiality and data protection agreements.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to Indonesian law enforcement agencies, regulatory bodies, tax authorities, or other government officials if required by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests
• Protect the rights, property, or safety of klik66, our users, or the public
• Investigate or prevent fraud, money laundering, or other illegal activities
• Enforce our Terms & Conditions or other agreements

5.4 Business Transfers

In the event that klik66 is acquired by, merges with, or sells substantially all of its assets to another entity, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that does not directly identify you with third parties for research, analytics, or marketing purposes. For example, we may publish statistics about the most popular games on klik66 or the average payout times without revealing any individual player's identity.

6. Data Retention

klik66 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 7 years after account closure, as required by Indonesian financial and anti-money laundering regulations.
• Transaction Records: Retained for 7 years from the date of each transaction to comply with tax and financial reporting obligations.
• KYC Documents: Retained for 7 years after the completion of the business relationship to comply with AML and regulatory requirements.
• Communication Records: Retained for 3 years to support customer service quality assurance and dispute resolution.
• Marketing Communications: Retained until you opt out or withdraw consent, after which we will promptly remove you from our marketing lists (though we may retain a suppression record to honor your opt-out preference).

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Data Rights

Under Indonesian data protection law, you have the following rights with respect to your personal information:

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 11 below. We will respond to your request within 30 days and will verify your identity before processing your request to protect your privacy and security.

8. International Data Transfers

klik66 primarily stores and processes your personal information on servers located in Indonesia. However, some of our service providers (such as cloud hosting providers, payment processors, or game studios) may be located outside Indonesia. When we transfer your personal information to other countries, we ensure that appropriate safeguards are in place to protect your data in accordance with Indonesian data protection standards, including:

• Standard contractual clauses approved by Indonesian data protection authorities
• Certifications demonstrating the recipient's commitment to data protection principles
• Ensuring that the recipient country provides an adequate level of data protection

By using klik66, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

9. Security Measures

klik66 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions.
• Secure Data Centers: Your personal information is stored on secure servers housed in certified data centers with 24/7 physical security, redundant power supplies, fire suppression systems, and environmental controls.
• Access Controls: Access to your personal information is restricted to authorized personnel only on a need-to-know basis. All employees with access to personal data are bound by strict confidentiality agreements and receive regular data protection training.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and anti-malware software that are continuously updated to defend against emerging threats.
• Regular Security Audits: We conduct regular internal security audits and engage independent third-party security firms to perform penetration testing and vulnerability assessments to identify and remediate potential weaknesses.
• Incident Response Plan: We maintain a comprehensive data breach response plan to detect, contain, and remediate security incidents promptly. In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with Indonesian data protection law.

While we employ industry-leading security measures, no system is completely secure. You also play a critical role in protecting your account by choosing a strong, unique password, keeping your login credentials confidential, logging out after each session (especially on shared devices), and promptly notifying us if you suspect unauthorized access to your account.

10. Children's Privacy

klik66 is intended exclusively for individuals aged 21 and over. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21, we will delete that information immediately and close the associated account. If you believe that we have inadvertently collected information from a minor, please contact us immediately at the email address provided in Section 11 below.

11. Changes to This Privacy Policy

klik66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address associated with your account) and/or by posting a prominent notice on our platform. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes. Your continued use of klik66 following any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, or if you wish to exercise any of your data rights, please contact our Data Protection Officer: